Do you have a question about Harmony Web CCS Software?
You might find the answer below. If not, you can email us your question about Harmony Web CCS Software and we will get back to you, pronto.
Yes. Your data is only accessed via a secure encrypted link and only accessible to you and those who have password access. Your data is stored in a secure data centre in Australia. We meet Australian Government regulations with regards to the storage of child data in cloud environments. To read more about the Redbourne Group’s commitment and focus to high security standards, click here.
Yes. As Harmony Web is a web-based software solution, we conduct data backups regularly with no interruption to your service. This reduces your own IT network, support costs and time involved in these processes.
We can show you how Harmony Web CCS Software would benefit your Service through an online 1:1 demonstration. We highly recommend this as you will learn about all the features and benefits. Simply complete the form below and we will get back to you.
There is no limit on the number of children a Service or Educator enters into Harmony Web.
If you’re an FDC or IHC Educator we recommend you speak to your Service for the best available price according to your requirements.
Electronic signatures are becoming more and more popular to speed up processing times, accuracy and to reduce paper.
e-Signatures are being used to replace the paper version of signing children in and out of care. In the future, a parent’s e-Signature can be used for other purposes, such as signing authorisation forms, updating details etc.
The Education and Care Services National Law Act 2010 (National Law) defines “sign” as including ‘the affixing of a seal or the making of a mark” (section 12 of schedule 1). This allows electronic signatures or password protected records to be used to meet the requirements of the National Law and National Regulations.
Yes. In developing Harmony Web, we made allowances for clients who wish to convert from English to another language. Depending upon your browser, you may be able to install a tool such as “Google Translate” for Google Chrome or “Online Translator Toolbar” for Firefox.
If you decide down the track that you want to use a different CCS software provider, we will provide your data to you in a suitable format at the time. There may be a small fee to extract and send your data to you.
Yes. Our experienced Harmony Web team can provide customised 1:1 online training. We regularly host Webinars during or after business hours Monday to Friday for existing or new customers. Harmony Web easy to follow User Guides, Tip Sheets and regular newsletter communication is part of the training and support.
Once a customer with Harmony Web, you have ongoing email support (services and educators) and phone support (for service providers).
Also, we can provide onsite training at your service location. There would a cost for travel and accommodation, if required.
- Google Chrome
- Safari
- Mozilla Firefox
- Microsoft Edge
Please note that Harmony Web no longer supports internet explorer.
Yes. We offer a 14-day free trial of Harmony for Educators. You will receive an email with a URL and login. During the 14 days, you will be able to use the data provided to practice in the software. Simply complete the form below.
14 Day Free Trial for Educators
Harmony Light for Educators was superseded by Harmony for Educators, the online version.
As an Educator you might still be using Harmony Light if your Service has not migrated to the web-based version, Harmony Web.
If you are using Harmony Light the current version is: Harmony Light (CCMS) for Educators Version 7.04, Windows 8 Compatible. Released 6th November 2014.
Please note we no longer sell Harmony Light. If for some reason you need to reinstall your Harmony Light for Educators software, because of a new computer purchase or reformatting issue, then you can download the software here and the instructions here.
For Support:
