New Services receive the following training.
- 1 x 1 ½ hour remote access training sessions
- 2 x 1 hour remote access training
- 1 x Mentoring session on their first day processing
- 1 x Follow up call 1 month after starting
Each training session will go through a particular section of the software so we don’t overwhelm you with everything at once.
We take you through the different stages of the processing cycle.
The mentor session allows you direct access to a support staff on your first day of processing, we know it can be overwhelming on that very first day. The Harmony Web team keep in touch with you for the first month, to make sure your processes and procedures are working seamlessly.
Please note if a service requires onsite training this is quoted separately.